Terms of use
Welcome to Mi Mart!
General Information
- This website is owned and operated by MiMart, based in Lebanon.
- MiMart sells original Xiaomi products only, including smartphones, tablets, accessories, and smart devices.
- By using this website, you confirm that you are at least 18 years old or are using the website under parental or legal guardian supervision.
Product Authenticity & Brand Disclaimer
- All products sold on MiMart are 100% genuine Xiaomi products.
- MiMart is an independent retailer and is not owned, operated, or officially affiliated with Xiaomi Corporation, unless explicitly stated.
- Product images and descriptions are provided for reference; packaging or minor details may vary.
Pricing & Payments
- All prices displayed on mimart.com.lb are listed in USD (or equivalent at checkout, where applicable).
- Prices are subject to change without prior notice.
- Accepted payment methods may include Cash on Delivery, bank transfer, or online payment, depending on availability.
- Orders are considered confirmed only after verification or successful payment.
Return & Exchange Policy (3 Days)
MiMart offers a 3-day return or exchange policy, subject to the following conditions:
Eligible for Return or Exchange:
- The request is submitted within 3 days from the delivery date
- The product is unused, undamaged, and in original sealed packaging
- All accessories, manuals, warranty cards, and included items are intact
- Proof of purchase (invoice or order number) is provided
Not Eligible for Return or Exchange:
- Products showing signs of use, damage, drops, liquid exposure, or electrical faults
- Software issues, compatibility concerns, or change of mind after usage
- Opened accessories, earphones, wearables, or hygiene-sensitive items
- Products with removed, altered, or damaged serial numbers
Return shipping costs may be the responsibility of the customer unless the return is due to a manufacturing defect or an error by MiMart.
Order Processing & Delivery
- Orders are typically processed within 1–3 business days, excluding weekends and Lebanese public holidays.
- Delivery timelines depend on customer location and courier service availability.
- MiMart is not responsible for delays caused by third-party couriers, incorrect delivery information, or circumstances beyond reasonable control.
Warranty Policy (1 Year – Phones & Tablets Only)
- Smartphones and tablets purchased from MiMart are covered by a 1-year limited warranty, starting from the purchase date.
- Warranty coverage applies strictly to manufacturing defects only.
Warranty Does Not Cover:
- Physical or liquid damage
- Normal wear and tear
- Unauthorized repairs or modifications
- Software issues, user-installed applications, or system updates
- Accessories such as chargers, cables, earphones, and batteries unless stated otherwise
Warranty service may be provided through authorized service centers or MiMart’s support process, depending on availability within Lebanon.
Consumer Rights (Lebanon)
MiMart operates in compliance with applicable Lebanese consumer protection principles, including:
- Clear and accurate product information
- Fair handling of returns and warranty claims
- Transparent pricing and communication
Nothing in these Terms & Conditions limits or excludes consumer rights provided under Lebanese law.
Limitation of Liability
- MiMart’s liability is limited to the purchase value of the product.
- MiMart shall not be held responsible for indirect losses, data loss, or damages resulting from improper use of products.
- Customers are responsible for using products in accordance with Xiaomi’s official guidelines.
Privacy & Data Protection
- Personal information is collected solely for order processing, delivery, and customer support.
- MiMart does not sell or share customer data with third parties except where required for delivery or legal obligations.
- Additional details are available in the Privacy Policy published on this website.
